Terms of Service & Usage Conditions
These terms govern the use of the independent infrastructure telemetry portal StörungAktuell.de, its interactive diagnostic calculators, and community incident reporting services.
1. Scope & Nature of Free Telemetry Services
StörungAktuell.de provides residents, businesses, journalists, and public utilities with free access to real-time outage telemetry, geographic impact maps, automated carrier diagnostics, and consumer legal guidebooks covering the Federal Republic of Germany.
Use of the publicly accessible web portal is provided gratuitously. We endeavor to ensure continuous availability, but do not guarantee uninterrupted uptime, immediate error recovery, or complete real-time synchronicity of synthesized telemetry feeds.
2. No Legal or Engineering Advice Disclaimer
All editorial guides, interactive tools (such as the TKG § 58 Broadband Compensation Calculator), and downloadable claim letter templates published on StörungAktuell.de represent general consumer information only. They do not constitute formal legal advice within the meaning of the German Legal Services Act (Rechtsdienstleistungsgesetz – RDG). Users requiring individualized legal counsel should consult a licensed attorney or certified consumer advice center (Verbraucherzentrale).
3. Permissible Use & Automated Access (Scraping)
Content is intended for personal information and operational awareness. Automated extraction of data (screen scraping, bulk crawling, or unauthorized automated querying) that impairs the responsiveness of our infrastructure or circumvents rate limits without an enterprise API license is strictly prohibited.
4. Community Incident Reports & Code of Conduct
Users can submit crowd-sourced incident confirmations and street-level outage status reports. Submissions must be truthful and related to actual service disruptions. It is strictly prohibited to submit defamatory, offensive, racially discriminatory, or deceptive content, or to post commercial spam. We reserve the absolute right to moderate, edit, or delete any user contribution without prior notice.
5. Limitation of Liability for Gratuitous Services
In accordance with statutory German law governing gratuitous informational services (§ 521 BGB), the provider of StörungAktuell.de is liable exclusively for damages caused by willful misconduct (Vorsatz) or gross negligence (grobe Fahrlässigkeit). Liability for minor negligence is excluded, provided no fundamental contractual cardinal duties (Kardinalpflichten) or damages to life, limb, or health are involved.
6. Applicable Law & Jurisdiction
These terms are governed exclusively by the laws of the Federal Republic of Germany. The place of jurisdiction for commercial entities is Berlin, Germany.